Terms of Sales
1. Introduction
These general conditions (hereinafter referred to as "CG") of the company Unic'Horses Donnet Pilecki, unichorses.ch (hereinafter referred to as "UH") are applicable to all services and products (referred to here -after “products”) from the UH online store. Any natural or legal person who has commercial relations with UH is considered to be a customer of UH.
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2. Scope of the GTC
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The GTC are valid for the products and services offered by UH in its online store. Sale and delivery are carried out only in accordance with the T & Cs of UH. Any contrary conditions or customer conditions derogating from our GTC are not recognized, unless UH has expressly accepted in writing their validity. The respectively authentic version of the GTC will be published on the unichorses.ch site. A written version can be obtained from UH.
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3. Price indications
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Prices are in Swiss francs and, if applicable, advance recycling tax (TAR) included.
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The price indicated in the online store at the time of the order is valid.
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4. No guarantee for product information, availability and warranty indications
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UH strives to provide the best possible information and explanations on the products and services offered. This information comes, in part, directly from manufacturers or suppliers. All information on products, services, recommendations and warranty provisions published by UH are understood to be without warranty or commitment on our part. Any responsibility is declined in particular concerning the accuracy, the exhaustiveness and the topicality of the information notably that coming from the ambassadors. Many of the products offered are purchased by manufacturers outside of Switzerland. Delivery delays may occur due to production and delivery difficulties or due to incorrect storage data. This is why all indications relating to delivery dates do not engage the responsibility of UH in any way, do not constitute any guarantee and may be modified at any time without prior notification. Furthermore, delivery may turn out to be completely impossible if a product is no longer manufactured or delivered. In this case, it is then a case of impossibility of delivery within the meaning of
number 5 of these GTC.
5. Conclusion of the contract
The products, services and prices which are published on the unichorses.ch site constitute an offer. This offer always depends on the resolutive condition of an impossibility of delivery or an incorrect price indication (on the side of the manufacturer or of UH). This means that non-delivery can occur when items are no longer available. In addition, it can also happen that we have possibly not indicated the correct prices in the shop. The contract is concluded as soon as the customer submits his order to us via the online store, by telephone or by e-mail. When ordering online, receipt of the order is confirmed to the customer by means of an order confirmation automatically generated by e-mail. Receipt of an automatically generated order confirmation does not constitute a guarantee that the product is actually available or can be delivered. It only indicates to the customer that UH has made good receipt of the order which has been transmitted to it and that the contract is thus concluded, subject however to the resolutive condition of non-delivery. If one of the aforementioned termination conditions should be fulfilled, then the contract will be dissolved in accordance with section 8. Following such termination of the contract, UH is not obliged to deliver a replacement product.
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6. Payment terms
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The customer agrees to pay the purchase price using the payment options offered by UH: Paypal or credit card directly on the website. In advance by Twint (0794590702) or by bank transfer:
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Raiffeisen Bank of Troistorrents
Unic'Horses
Route de Morgins 18
1872 Troistorrents
IBAN: CH45 8080 8009 8194 6633 7
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If an invoice delivery is accepted for regular customers, the products delivered to them remain the property of UH until full payment of the purchase price. The customer automatically grants UH the right to enter any retention of title in the register of retention of title agreements.
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7. Late payment
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If the customer does not fully or partially meet his payment obligations, the amounts due are due immediately. UH reserves the right to suspend all deliveries. Reminder costs are billed from the first warning. In addition, UH reserves the right to forward the collection procedures to a collection agency. Handing over the file to a collection service may generate additional costs for customers. These costs amount to a minimum of CHF 50.00 in addition. UH may remove the “Invoice” payment option at any time for customers with known late payment or other credit-reducing circumstances. In addition, UH reserves the right of withdrawal for affected orders. This dissolution of contract automatically enters into force without prior notification after eight days, after UH has sent a payment summons to the customer which has remained unsuccessful.
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8. Cancellation and dissolution of contract
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A customer's orders made with UH are binding in accordance with section 5 of these GTC. The customer then undertakes to accept receipt of the product ordered / the service ordered. In certain cases, subsequent modifications and cancellations are possible, but are left to the discretion of UH and may generate administrative costs (compensation for cancellation or dissolution up to 30% of the value of the order. or at least CHF 50.00 as well as the loss of value since the date of the order). If the customer does not have to accept within two weeks the reception of the products in spite of an obligation engaging it, UH is entitled to dissolve the contract and to invoice the expenses of file in accordance with section 8 of these GTC. In the event of an impossibility of delivery by UH in accordance with section 5 of these GTC, the customer may withdraw from the contract at the earliest four weeks after the agreed delivery period, in which case UH will reimburse the customer for the amounts paid in advance. .
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9. Exchange and return of merchandise
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A refund can be made for damaged delivered goods. Free from defect or deterioration, the returned merchandise is reimbursed to you only in the form of a purchase voucher. Please contact us via the contact form within 7 days of receipt of the goods.
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ATTENTION: the merchandise must be new, not have been worn or washed, be in its original condition, including the label / labels and the original packaging, and be returned with the invoice. Shoes, chaps and boots must also be returned in their original, undamaged packaging. The original packaging of the shoes (box of the shoes) must not be used as a return packaging. Returns can be sent by post. The return costs are the responsibility of the customer.
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Please also note that we cannot take responsibility for lost or delayed returns. So we recommend to track the parcel using parcel tracking. We take responsibility for the package as soon as we receive it. We will email \ SMS to confirm receipt of \ returns.
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Mailing address for complaints and returns
Unic'Horses
Route de Morgins 18
CH-1872 Troistorrents
The right of return is excluded for the following products:
- underwear
- articles from non-textile products (e.g. leather goods, food supplements, care products)
- items subject to special promotions (eg sales, special promotional sales);
- articles marked "this article cannot be taken back".
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If any of the aforementioned products are defective, incomplete or in poor condition, they may be returned. In this case, UH will endeavor to return a replacement product of the same value. If such an exchange should not be possible, the amount already paid will be of products not possible.
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The price currently valid on the day of return or exchange always serves as the maximum base price for all returns and exchanges. Products which have been ordered especially for the customer as well as individually configured products are totally excluded from return or exchange.
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10. Delivery
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The correctness, completeness and integrity of the delivered products must be checked immediately. If errors or damage should appear (visible or invisible), the customer must immediately inform UH after their discovery, at the latest seven calendar days after receipt of the package or taking charge of the products. For the claims management procedure, the package must be kept in its delivered condition and the product must not be used.
A contribution to the delivery costs is requested only once per order. Shipping costs are free from an amount of 150.-. Delivery is made on Swiss territory only.
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11. Service and warranty
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Since UH does not manufacture the products sold itself, it has no influence on the durability and functionality of the products or on the warranty services of the manufacturer. For this reason, the warranty conditions and warranty period of the manufacturer apply. In the event of a warranty, the manufacturers respectively have the choice of carrying out the repair, the exchange for a product of similar value or the compensation up to the current value of the product, being limited however to the value of purchase of the product and only in the form of a purchase voucher. In any case, this decision is up to the manufacturer. A warranty service can only be provided insofar as there are no grounds for exclusion such as damage arising from handling errors or mechanical damage. This includes, for example, elementary damage,
moisture damage, damage from dropping or bumping, excessive use or defects caused by handling or modification. Wearing parts such as rubber bands, batteries, straps, lamps, etc. are excluded from the warranty or from a limited warranty period.
If the manufacturer or service partner demands payment of costs for repairs not covered by the warranty obligation, these are chargeable to the customer. For products that do not present a detectable error or if their defect is not covered by the manufacturer's warranty, UH or the manufacturer may pass on to the customer the costs incurred by the examination of the products and their shipment. Exchange or repair under warranty does not result in any extension of the initial warranty period.
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12. Liability
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Claims for damages arising from non-delivery, a breach of contract, a fault during the conclusion of the contract or during an unlawful act, are totally excluded against UH and the auxiliaries or UH enforcement agents, insofar as no intentional act or gross negligence exists. ATTENTION: all liability for indirect damage and consequential damage resulting from the use, non-conforming service or failure of the goods delivered by UH is excluded.
13. Jurisdiction
In the event of a dispute, the legal venue is located in Monthey.